Access to interpreter and translation services is an essential requirement to ensure integration – according to a new study carried out by a team from The University of Manchester’s Multilingual Manchester project, in collaboration with the NHS Clinical Commissioning Groups for Manchester.
The pilot research was undertaken in order to establish whether there are any barriers to the use of language provisions that potentially affect access to health care.
The team, led by Professor Yaron Matras, tracked all requests for interpreter and translation services across both Manchester’s GP surgeries and the Central Manchester University Hospitals NHS Foundation Trust (CMFT). Additionally, interviews with medical practitioners, interpreters, and users of health care services from a variety of backgrounds including the city’s Pakistani, Somali, Arab and Roma communities were carried out.
You can find out more about the research here: http://www.manchester.ac.uk/discover/news/access-to-interpretation-provisions-in-the-health-care-system-helps-integration-research-finds/
You can read the full report here: http://mlm.humanities.manchester.ac.uk/wp-content/uploads/2016/09/Language-provisions-in-access-to-primary-and-hospital-care-Sept-2016.pdf