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Date(s) - 12/05/2015
2:00 pm - 5:00 pm

Kanaris Lecture Theatre, Manchester Museum


A Multilingual Manchester event in collaboration with Central Manchester Hospitals NHS Foundation Trust

Tuesday, 12 May 2015, 2-5pm

Kanaris Lecture Theatre, Manchester Museum, Oxford Road, M13 9PL

What steps can be taken to ensure equal access to hospital care in a way that is efficient, cost-effective, transparent and flexible?

Central Manchester is one of the most linguistically diverse districts in the country. It is also home to a unique partnership that has developed to provide interpreter services at Central Manchester Hospitals. We have invited key participants to share their experience around an innovative method of managing interpreter requests, and an approach to procurement that offers a novel model of public and private sector partnership. We will be joined by students, who will report on their volunteer work with the hospital’s patient experience team, and by academic colleagues who are leading experts in assessing equality in access to healthcare.

To register your attendance, please email alex.robertson@manchester.ac.uk.



2:00-2:30 Registration
2.30-3.30 Presentations:
Managing data for interpreter provision (CMFT Interpretation and Translation Services)Procurement and provision of interpretation services: the benefits of a commercial partnership (CMFT Procurement Department, DA Languages Ltd., Pearl Linguistics)Patient Experience and the Multilingual Manchester student volunteering scheme (CMFT Interpretation and Translation Services and students from University of Manchester)

Responding to diversity in healthcare: A national priority (Professor Aneez Esmail, Institute of Population Health)

Health inequalities and culture: An international perspective (Professor Suzanne Skevington, Manchester Centre for Health Psychology)

Concluding remarks (Sonia Johal, NHS Manchester Clinical Commissioning Groups)

3:30-4.00 Coffee break
4.00-5:00 Discussion